If you feel like the phone at your business is ringing off the hook lately, you might be getting frustrated at the amount of time you are spending talking on the phone instead of actually tending to your daily duties. At the same time, you don't want to miss a phone call that might be from a potential new customer, so what do you do? Here are three reasons why you might want to outsource your company's incoming phone calls to a third party that offers phone answering services.
No More Wasted Time
Have you ever answered the phone and discovered someone dialed the wrong number? What about someone who called but then changed their mind about doing business with you? These calls might seem like a waste of time, but if you have a phone answering service screening calls for you, you'll be able to reclaim that time with ease. A phone answering service will be able to give your customers basic information so you don't have to and will only forward phone calls directly to you if it meets the criteria you provide. This way, you can ensure that every incoming call you receive is potentially valuable and a good use of your time.
No More Missed Phone Calls
If you and your employees are still trying to answer every incoming call on your own, there's a good chance you might be missing out on some new business completely. If all of your company's phone lines are tied up, the next caller is going to get a busy signal and hang up.
When you outsource to a phone answering service, you'll be getting help from a company that likely has many open phone lines at all times. They'll be able to receive every potential new customer and forward the best calls to you.
Less Hold Time for Your Customers
Of course, a phone answering service isn't great just for your business, it could also provide a benefit or two for the customer. If your current customers are waiting on hold for what seems like a long time, they are likely to grow frustrated and might hang up. With a phone answering service on your side, each caller will be greeted in quick fashion. They may have to wait a bit while the call is then transferred to you, but they'll at least know they've been contacted and someone is working to resolve their problem.
Contact a phone answering service today for more information.